Toggle your computer's (or your FTP program's) firewall. If you are experiencing trouble connecting to your FTP program, please be sure to try the following: If not, try closing out your FTP program completely. If you see an error stating that there are too many connections, please check to see if another device connects you. The maximum number of connections from one IP is 8. Upload files and directories that should be accessible through the HTTP protocol to the httpdocs directory.įTP Troubleshooting Tips Connection Issues All CGI scripts should be uploaded into the cgi-bin directory. cPanelīe sure to upload all files and folders to the public_html directory. Please see the applicable section below based on whether you are using cPanel or Plesk. Though document roots are usually set to default for some FTP clients, it is helpful to know where to begin the file path. To know more about how to use this FTP, please refer to the article, How to Configure FileZilla. One common FTP client is FileZilla, which does not necessarily need a port number to connect. For example, some FTP programs will work if you leave the port number empty, while others require that you enter port 21. button.Just be aware that each program handles the input slightly differently or requires it to be entered a certain way. In the right panel, click on the Add keyfile. 
In the upper toolbar, click on Edit and then Settings.Ī popup menu will appear.Create the FileZilla profileĪfter your keys have been generated, you will need to create your SFTP profile in your FileZilla application which requires to steps: Attaching your private keyfile to FileZilla and then creating your connection profile.
If you already have created keys for SSH access, the same keys will be used for SFTP. If needed, create your public and private keys as per the instructions in the SSH access for Resellers and Shared Servers article. How to Generate the access keys in cPanel You will need to be able to access cPanel as the required access keys are generated in that location. The method is described below using FileZilla as the FTP client. We have recently added the ability to use Secure FTP, or SFTP with our Web Hosting Hub accounts.
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